Terms and Conditions

 Terms and Conditions of trading and contracting with you (“You” and “Your”)

1)        The Agreement

All orders and contracts for the sale of goods and services are accepted by the Company only on these terms and conditions which supersede any previously published terms in this or any other previously published or distributed document or elsewhere.

2)        Offers, Acceptance and Quotations

a)        Every quotation is subject to change without notice though the Company will notify You as soon as practicable.

b)        No obligation can arise as a result of a contract, quotation or any other offer until the Company accepts the order from You. 

c)         In the event of any inconsistency between the Company’s and Your terms and conditions You affirm that the Company’s terms and conditions of sale shall prevail unless and until both parties accept variation by express agreement in writing. 

d)        The Company reserves the right to rescind the contract if it is unsatisfied with Your credit worthiness.

3)        Price

        The Company reserves the right to:-

a) increase quoted prices to those pertaining at the date of despatch;

b) increase prices in the event of any directly attributable costs.

        All prices are in Sterling and are exclusive of VAT or its replacement. The Company may require a deposit from You which may not be returned in the event of cancellation by You.

4)        Packing, postage and carriage

The Company will make a charge to cover packing postage and carriage on each delivery in accordance with current rates.

5)        Delivery Times

The Company will use its best endeavours to provide the goods and/or services within any time specified and such time unless it is specified as being of the essence shall be regarded as an estimate of delivery time only.

6)        Ownership

a)        Title to any goods shall remain in the Company until such time as all monies due to the Company have been discharged fully.

b)        In the event of You going into liquidation receivership or becoming bankrupt or making an arrangement with Your creditors and there being any monies of any nature properly due from You to the Company then any goods supplied to You by the Company shall immediately be delivered back to the Company.

c)         Title/ownership of any product shall pass from the Company to the buyer ONLY after payment in full has been made.

d)        Risk in the goods passes to You on delivery to Your nominated address.

7)        Payment

a)        Unless expressly varied in writing payment of any invoice shall be made by You by the date shown on the Invoice
 (“the Due Date”)

b)        These payment terms are of the essence and where a payment is not made by the Due Date interest shall accrue on outstanding balances at the rate of 2% above NatWest Bank Plc’s base rate per month and will be compounded for each

          14 day period.

c)         The Company reserves the right to suspend or cancel any further deliveries or services where an Invoice is unpaid at the Due Date.

d)        You may not offset any monies claimable against the Company from any monies owed by You.

8)        Liability

a)        In this clause “Products” means the products, goods, materials or services being the subject(s) of this Contract.

b)        The Company will, at its discretion, repair or replace a Product or reapply a service if under proper use and within 12 months of despatch defects appear due to faulty materials or workmanship. 

c)         Acceptance of liability is at the discretion of the Company

d)        Any loss or damage during transit must be notified to the Company within 2 days of receipt (packaging and contents must be retained for inspection).

e)        An allegedly defective Product must only be returned with an ‘RMA’ number obtained from the Company in advance. It is to be at Your risk, appropriately packaged, and carriage paid within 12 months of despatch and detailing the claimed defect. Any item (including software) added to the product by You should be removed before return to the Company.  If such Products are returned the Company will accept no liability for any item attached loaded on to or associated with any product returned under warranty.  The Company will assume that it is authorised to remove any attachments but will not be obliged to reconnect or re-load such items before the return of the product to You

f)          The Company reserves the right to test all products returned as defective and to return to You at Your cost any Product found not to be defective

g)        You accept that it is Your responsibility to ensure that all electricity supplies to any computer equipment is of a constant and stable type and that such supply with not effect the Computer or software. 

h)        The Company ensures that every care and attention is given to the provision of correct information whether technical or otherwise.  However, no liability can be accepted by the Company for any expense or subsequential loss arising from either the failure to provide information or any statement made by the Company’s agents or representatives as to the specification of any product or suitability for a defined purpose unless that information is confirmed in writing.

9)        Exclusion of liability

a)        The Company shall have no liability in respect of damage, expense or consequential loss arising from the failure or delay in delivery or in performance of any obligations under contract due to any cause within or outside the Company’s control. Causes shall include, but not be limited to, act of God, fire, floods, war, civil disturbances, riots, acts of governments, industrial disputes operator error, unauthorised tampering, software configuration, accident, misuse, neglect or failure by any sub-contractor, or a lack of back up, consumables, print heads, batteries or stationery, damage to hardware or loss of data caused by virus or spyware infestation or decline in system or network performance resulting from installation of software or hardware by You or a third party.

b)        The Company accepts no liability for loss or damage caused by:- (1) improper use of the Product outside normal environmental conditions, (2) modification to the Product not made by the Company.

c)         No liability can be accepted for consequential loss or injury arising out of defective products howsoever caused.

d)        The Company shall accept no liability for any loss or damage suffered by You (or anyone claiming under You) howsoever caused.

e)        The Company shall not be liable for any loss of data howsoever caused.

f)          You acknowledge that where the Company undertakes a warranty repair in its capacity as an authorised dealer of the manufacturer of the Product and unless the warranty is expressed as an ‘on site’ warranty, Youwill be responsible for paying the Company’s standard call-out charges from time to time in force for any attendance at Your premises.

10)      Termination

You cannot cancel an order in whole or in part except with the Company’s consent. The Company reserves the right to charge a restocking fee when cancellation of an order has been agreed and You agree to indemnify the Company against all losses costs damages charges and expenses arising out of the order and its cancellation or rescheduling.

11)      Safety Instructions

You undertake with the Company that it will ensure compliance so far as is reasonably practicable by his servants agents licensees and Purchasers with any instructions given by the Company or the manufacturer of the goods for the purpose of ensuring that the goods will be safe and without risk to health when properly used and will take any other steps or precautions having regard to the nature of the goods as are necessary to preserve the health and safety of person handling using or disposing of them.

12)      Waste Electronic and Electrical Equipment Directive (2003) (‘WEEE’)

The Company is obliged to abide by the above legislation as a minimum standard of performance and will therefore undertake to remove from Your premises all old broken obsolete defective or unused electrical or electronic equipment manufactured by The Comapny and will dispose of such equipment free of charge provided you have replaced it on a like for like basis with goods bought from the Company.  The Company will also dispose of unwanted equipment which it has not replaced but will make a charge for this service.

Our WEEE Compliance no. is CBDU119896.
 
13)      Severance

a)        In the event of any part of these conditions being ineffective for any reason the remainder thereof shall constitute the condition binding upon the parties.

b)        Where this Agreement relates to more than one item of Equipment it shall be a separate and severable contract for each item of equipment.

14)      Assignment

a)        Neither this contract nor any of the rights and obligations hereunder shall be assigned by You to any other person, company body corporate, partnership or individual without the prior written consent of a Director of the Company save as is referred to below.

b)        If You wish to lease or finance the purchase of the equipment through a third party then the Company shall allow You to assign the obligations of payment to an assignee but without prejudice to the generality of this contract.

15)      Amendments

The Company reserves the right to charge on an item by item basis for any amendment to the web site or any other service supplied or any goods delivered from Your specification. Charges will be calculated in accordance with current charge structure.

16)       Legal Interpretation

The Contract is governed by English law and any dispute arising out of it or in connection with it shall be determined by the Courts of England